FAQ

How can I tell you the time to get the delivery and return it?

Once you provide us with your hotel details or flight information, we will assist you in determining the arrival and pickup schedule for the product.

 

How can I get a wheelchair at Incheon International Airport?

The delivery man will be waiting for the arrival time of the flight at Incheon International Airport. 

As the airport's wheelchair service is excellent, we recommend obtaining a wheelchair from your accommodation if possible. 

 

What should I do if I want to rent it longer than 7 days?


By reaching out to us through the website, we can explore options for adjusting the rental duration to better suit your needs.

 

When can I get an answer if I ask by email or phone?

Inquiry by phone : If you call between 08:00 and 22:00 in Korean time, we will answer you within an hour.

Inquiry by e-mail : We will reply as soon as possible within a day

 

What are the cancellation rules?

Cancellation charges for reserved Wheelchairs and shipment are as follows:

- No show: 100%

- Day of rental start: 100%

- 1 Day Prior to rental: 100%

- 2 Days Prior to rental: 100%

- 3 Days Prior to rental: 100%

- 4 Days Prior to rental: 0%